ENQUIRY LIST

SHIPPING AND DELIVERY

Delivery Commencement

Delivery of made-to-order items generally begins about two weeks after confirmation of order, approval of drawings, colour selection, and receipt of down-payment.

Eligibility & Minimum Spend
  • We generally offer free delivery for most purchases within mainland Singapore, unless otherwise stated on your invoice or quotation.
  • Any applicable delivery charges or special arrangements (e.g. restricted areas, specific-time requests) will be clearly reflected in your invoice.
Standard Delivery Service Includes
  • Our standard delivery service includes delivery of your order to your chosen room, provided that building access and site conditions allow for safe and unobstructed entry.
  • Upon delivery, our team will unpack all packaged components and remove any packaging debris for your convenience.
  • Basic assembly of DVS-supplied items is also included in the service, unless specifically excluded by the product details or invoice notes.
  • Deliveries are carried out during our standard operating hours — Monday to Friday, 9:30 am to 5:30 pm, and Saturday, 9:30 am to 12 noon — unless alternative arrangements have been scheduled in advance.
Access, Lift, Stairs & Carry-Up
  • Please ensure that the access route from the loading bay or entrance to the lift, stairwell, and final installation area is clear and unobstructed.
  • If direct lift access is not available (e.g., items must be carried up via stairs or from lift landing), additional carry-up charges may apply (per item / per floor).
  • If the goods cannot be delivered in a safe and non-hazardous manner (e.g., narrow staircases, no lift access, building management refuses entry), we reserve the right to reschedule delivery and impose a rescheduling or restocking fee.
  • Please measure all relevant doorways, corridors, lifts and stairwells to ensure the item will fit; DVS will not be liable for failure to fit.
Rescheduling, Failed Delivery & Additional Charges
  • If you require rescheduling, you should inform us at least 3 business days in advance. Late rescheduling (within the notice period) may incur a rescheduling/restocking fee.
  • If you are not present at the scheduled delivery time or entry is denied by building management, the delivery team may return items to warehouse and re-schedule. Redelivery and/or restocking charges apply.
Limitations & Exclusions
  • Delivery service is valid for Singapore mainland only (unless specific arrangements noted on invoice).
  • We are not responsible for delays caused by events beyond our control (e.g., weather events, freight delays, building access restrictions). Such delays do not automatically entitle you to cancellation or refund.
  • Delivery to certain restricted addresses (off-shore islands, army camps, shipyards, some CBD buildings) may be excluded or subject to additional fee/conditions.
  • Disposal of old furniture, lift-padding, building deposit fees — unless explicitly arranged — are not included.
Pre-Delivery Checklist (for you)
  • Confirm floor/room access, parking/loading bay, lift dimension and bulk item path.
  • Ensure delivery date is suitable and you or an authorised recipient will be present.
  • Clear space and protect existing flooring or walls if needed.
  • Building management permissions (if any) must be arranged prior to delivery.

INSTALLATION AND SITE READINESS

What Installation Covers
  • Basic assembly of DVS-supplied furniture (frame, legs, panels) where indicated.
  • For powered/electrical items (e.g., height-adjustable tables), connection to standard power socket may be included; additional electrical/plumbing work is extra and must be quoted separately.
Site Readiness Requirements
  • The site must be ready: flooring levelled, cleared, access unobstructed, and power socket(s) available if required.
  • Wall fixes, drilling, reinforcement, modification of existing structures, or integration into third-party systems are not included unless separately quoted.
Out-of-Hours / Overtime Charges
  • Standard installation hours are Monday to Friday, 9:30 am to 5:30 pm, and Saturday, 9:30 am to 12 noon.
  • Work done outside these hours (before 9 am / after 5.30 pm weekdays; before 9 am / after 12 noon Saturday) incurs an overtime surcharge.
  • No-lift-access or restricted-location jobs (Jurong Island, Sentosa, Pulau Ubin, Airline Road) attract additional labour or transport fees.
Return Visits & Rework
  • If a return visit is required due to a site or access issue on your part (e.g., lift padding not installed, corridor blocked), DVS may charge a call-out/revisit fee plus any overtime.
  • If installation is aborted because of unsafe conditions or building rules, DVS reserves the right to reschedule or refuse service.

WARRANTY

Coverage
  • Warranty is valid in Singapore, non-transferable, and starts on the date of delivery/installation.
  • The warranty period applicable to your item is specified on your invoice. Default coverage (if not otherwise stated) is:

    ○ Structural frame & welds: 1-5 years.
    ○ Electronics/motors (for powered desks): 1-5 years.
    ○ Seating mechanisms: 3 months-6 years.
    ○ Panels/partitions: 1-5 years, depending on materials.
    ○ Accessories: 3 months-3 years.
  • The exact warranty coverage for your purchase will depend on the specific product model, materials used, and usage conditions as detailed on your DVS invoice.
What’s Covered
  • Manufactures’ defects in materials or workmanship under normal use per intended application.
  • Failures of mechanical or electrical components specified as covered.
What’s Not Covered
  • Normal wear and tear, cosmetic changes (fading, scratches, dents) after acceptance.
  • Damage due to misuse, abuse, overloading, modification, or non-DVS installation.
  • Damage caused by environment (moisture, heat, corrosion, sunlight), improper cleaning, or lack of maintenance.
  • Consumables, upholstery subject to heavy wear, finishes showing natural variation (wood grain, stone patterns) unless out-of-spec.
Making a Claim
  1. Notify your DVS salesperson, send us an email (sales@dvs.sg) or WhatsApp us (+65 8893 1530) with your order/invoice number and clear photographs/videos of the issue.
  2. DVS will acknowledge within 5 business days and may schedule inspection or repair.
  3. On-site service scheduled during standard hours; overtime may incur charge if outside standard hours.
  4. If DVS determines no defect or out-of-scope issue, you may be liable for travel/call-out fees.
Remedies & Limitations
  • At DVS’s discretion: repair, replacement (part or whole), or like-for-like substitute.
  • DVS’s liability is limited to the purchase price of the item as shown on your invoice.
  • The warranty does not cover delay-related losses or any indirect or consequential damages.

RETURN, EXCHANGES AND CANCELLATIONS

  • Because many DVS items are made-to-order or customised, returns are not accepted once production has commenced (unless your invoice specifically allows).
  • Order changes or cancellations before production or scheduling of installation may be possible; once delivery is routed, fees may apply (restocking, delivery slots committed).
  • Any refunds will be net of delivery, storage, or restocking charges as indicated on your invoice.

ADDITIONAL CONDITIONS

  • Building-management restrictions: Vehicular height limits, parking/loading bay deposits, lift-padding — you may have to secure any required permits/deposits.
  • Storage: Should you require delayed delivery, DVS may offer limited free storage; extended storage will incur a monthly fee (to be quoted).
  • Disposal: If you require removal/disposal of old furniture, DVS can arrange for a fee (depending on size, access).
  • Measurement & fit-check: You must verify item dimensions and access path prior to order; failure may result in inability to install and associated cost

CONTACT AND QUERIES

If you have any questions regarding your delivery, installation or warranty, please contact our Customer Service team at:
  • sales@dvs.sg
  • +65 8893 1530

Office hours: Monday to Friday, 9:00 am to 6.00 pm (excluding Public Holidays)
Thank you for choosing DVS! We look forward to helping you Reimagine your Space.

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